Privacy Policy
At Fakhamet Al Badiyah, accessible from our online store, protecting the privacy and personal data of our customers across the UAE is one of our main priorities. This Privacy Policy document outlines the types of information we collect and how we use it.
1. Information We Collect
When you place an order or interact with our store, we collect necessary personal details including your name, delivery address, phone number, and email address to process your requests accurately and ensure safe hand-delivery.
2. How We Use Your Information
We use the information we collect strictly to:
- Fulfill and manage your luxury gift orders and scheduled deliveries.
- Communicate with you regarding order updates or WhatsApp support inquiries.
- Improve our product offerings, website user experience, and customer service.
3. Payment Security
Your financial security is guaranteed. We do not store or process your payment card information on our servers. All credit card transactions, Apple Pay, and installments (e.g., Tabby) are handled through certified, highly secure encrypted payment gateways.
4. Third-Party Services
We never sell, trade, or rent your personal information to third parties. We only share necessary delivery details (such as recipient name, address, and phone number) with our trusted internal delivery team and logistics partners to execute your orders.
5. Cookies and Analytics
Our website uses cookies to enhance browsing performance, remember your shopping cart items, and collect general analytical data regarding site traffic to continuously improve our services.
6. Contact Us
If you have additional questions or require more information about our Privacy Policy, please contact us via WhatsApp at +971 50 312 4003 or through our Contact Us page.